Live Well x Hydrow FAQs

The day festival opening times for Live Well x Hydrow on Saturday 10th September, are 9.30am - 5.00pm. 

Tickets can be bought online in advance on the Live Well London Website and via Eventbrite website.

Tickets can be bought on arrival at Live Well x Hydrow permitted the event is not sold out.  A Standard ticket is £30.00 (plus £3.11  fee & tax).

A standard entry ticket to Live Well x Hydrow includes: 

• Unlimited access to all talks at the Inspiration Stage, and fitness and wellbeing sessions

• Access to the Shopping Village and Other Experiences

Please note Flow with Hydrow will be walk up and based on a first-come, first served basis, so best to get there early to avoid disappointment.

Both printed and digital versions will be accepted on the door.  

If you have received a discount code from one of our partners then please use the 'Enter Promo Code' link, that is on the ticket selection page (before you go through to the checkout), where you will then be able to add your code. If you get through to the payment stage and the discount has still not been applied please do not submit your order and get in touch with us at [email protected]

For instructions on how to add a discount code to your ticket then please click here

Children are very welcome to attend Live Well x Hydrow as it’s never too early to get interested in your wellbeing! All children must be accompanied at all times by an adult. Children under the age of 13 can enter the event free of charge.  Children under 18 can not take part in fitness, yoga and Pilates activities. However they are free to enjoy the rest of the event and the talks. 

There are no childcare facilities available at Live Well x Hydrow, and children must be accompanied by an adult at all times. Children are not permitted to join fitness classes, but have access to the festival.

No, we are delighted to include the cost of the fitness sessions in the price of your ticket for Live Well x Hydrow. However the sessions will be walk up and based on a first-come, first-served basis, so best to get there early to avoid disappointment.

Please come dressed appropriately for the types of activities you will be doing during your visit.  Whether it is trying out Hydrow, Flow with Hydrow, or Power Plate recovery, please dress for your comfort.  Live Well x Hydrow is welcome to all, so if you are coming to just listen at the Inspiration Stage, and explore the exhibitors taking part throughout the show, you are very welcome without your work out gear!

There will be no showers or changing rooms at the event.

There will be no cloakroom facilities at Live Well x Hydrow.  Please just bring what you need and can carry for your day at the Festival

It is your responsibility to look after any items you bring with you into the venue, the organisers and venue management cannot take responsibility for any loss or theft.

There will be plenty to keep you nourished during your visit, including Cafe Santiago for coffee, Aluna Coconut and Vitacoco’s Beach Bar and Kaleido Rolls for delicious and nutritious food and drinks.

Some, if not most, traders will accept payment cards, but not all, so we recommend bringing some cash along too for your purchases.

Live Well London has full wheelchair access, and elevators to the Mezzanine level.  Should you require disabled access, please inform a member of the ticketing team, at the front entrance, who will be happy to direct you

Old Billingsgate is in the heart of the City on the North bank of the River Thames, a striking historic building that is a remarkable part of London's heritage.  This Victorian Grade II listed building was once a world famous fish market, running up until 1982. The Grand Hall, was the market floor, and the basement of Old Billingsgate, was covered in 50 years of ice used to store the fishermen's catch. Given an industrial twist by architect Lord Richard Rogers, the building has undergone an amazing transformation, from the 19th century's largest fish market to now the home of Live Well London!

By tube & rail 

Nearest tube Station: Monument (0.2 miles) Travel directly to Monument by the District or Circle lines. Alternatively use the escalator from Bank (Northern, Waterloo & City lines and Docklands Light Railway).

Nearest Railway Stations:  Cannon Street, London Bridge & Fenchurch Street (all 0.3 miles) National Rail Enquiries: 08457 484 950

Eurostar: St Pancras International Station is the terminus for Eurostar rail services. From St Pancras International take the Northern Line to Bank. 

By river

Arrive at Old Billingsgate by boat: Get your River Taxi to Tower Millennium Pier. Old Billingsgate is a 5 minute walk away. Transport for London Information line: 0843 222 1234

By road

2 minute drive from London Bridge.

15 minutes from the West End.

25 minute drive from Junction 30, M25. 

Easy access from central London. 

Easy access to M25, M20, M2, A3, A12, A13, M1, A406 (North circular) and the Blackwall Tunnel.

Tower Hill Corporation of London Car and Coach Park

50 Lower Thames Street (opposite Sugar Quay)  London, EC3R 6DT Distance from Old Billingsgate 250m Number of Spaces: 110 and 16 coaches Maximum Height: 6ft 6 (1.98m) for cars  (coaches or cars only, but no commercial vehicles including vans) 24 hrs  Free motorcycle and pedal cycle parking areas

London Vintry Thames Exchange

NCP Bell Wharf Lane, off Upper Thames Street EC4R 3TB 0345 050 7080 Distance from Old Billingsgate: 0.4 miles Number of Spaces: 466    Maximum Height: 1.98m (cars only, no commercial vehicles)  24 hrs

Your security and safety during Live Well London is our priority. We work closely with the venue and local authorities to develop plans for our events.

Everyone attending Live Well London should be aware that the following are in place:

• Customer Service staff may approach you to assist you outside, at entry or inside the event
• Staff will clearly be able to be identified
• Bag checks, hand held scanners and CCTV will be in operation

Official photographers and film crew will be taking photographs and recording and/or streaming videos at Live Well London. Each attendee authorises such photography and recording and permits the Organisers to use the attendee’s image, likeness and voice for archival and promotional purposes in any and all media, without liability, compensation or credit to the attendee.

As a visitor, you are able to record your own visit to the event, for your own personal use, but we ask you to respect the privacy of other visitors who may not want to be filmed. You will not be permitted to sell any photos or moving images for financial gain. Please do not bring large photography/video equipment to the event, it will not be permitted due to health and safety at the venue.

As an event organiser, our number one priority is to ensure the health, safety and wellbeing of all of our brands, visitors and staff.

We would like to advise you that we are working closely with the venue to ensure the safety and comfort of all those at the festival. 

Our Event Terms and Conditions can be found here

In Case of Cancellation or Postponement 

You will be contacted directly with regards to transferring your booking to a future date or requesting a refund. Please note: refunds exclude the transaction fee.

We’d love to introduce you to Live Well x Hydrow.  Please get in touch with our team to arrange your visit, special press access and for any press enquiries: [email protected] 

Our Event Terms and Conditions can be found here:  https://www.livewelllondon.com/event-terms-and-conditions