FAQs

Tickets can be bought online in advance on the Live Well London Website and via Eventbrite. 

Tickets can be bought on arrival at Live Well London permitted the event is not sold out.  A Standard Adult ticket is £45 and a VIP Adult ticket is £80.

A standard entry ticket to Live Well London includes: 

• Entrance to a full day at Live Well London and access to the Move It Main Stage, Vibe & Flow Studio, Live Kitchen, talks in the Knowledge Hub and meditation session in the Retreat (walk up and not bookable in advance)
• Pre-book up to 2 boutique classes
• Shop from over 80 wellness industry exhibitors

You will be able to book up to 2 sessions (3 if you are a VIP) in the Boutique Studios and we will always leave a small amount of spaces free so if you miss your chance to book or it says it’s full online, please try on the day and tell the person managing the door that you would like to attend the next session. The rest of the sessions (Knowledge Hub, MOVE IT Stage, Retreat, Live Kitchen, Vibe & Flow studio) will be walk up and based on a first-come, first served basis, so best to get there early to avoid disappointment.

A VIP entry ticket to Live Well London includes: 

• Entrance to a full day at Live Well London including the Move It Main Stage, Live Kitchen, Vibe & Flow Studio, talks in the Knowledge Hub and meditation sessions in the Retreat (walk-up on the day)
• Access to the exclusive VIP Lounge
• Pre-book up to 3 boutique classes
• Goody bag worth over £100, including full-size products
• Complimentary hot drinks, refreshments, fruit and snacks
• Skip the queue on entry
• Complimentary cloakroom
• Complimentary pamper time with blow LTD - choose from either an OPI manicure or head, shoulder & back massage
• Daily social hour with a complimentary cocktail, created by La Maison Wellness.

You will be able to book up to 3 sessions in the Boutique Studios in advance  and we will always leave a small amount of spaces free so if you miss your chance to book or it says it’s full online, please try on the day and tell the person managing the door that you would like to attend the next session. The rest of the sessions (Knowledge Hub, Vibe & Flow, The Retreat, MOVE IT Stage, Live Cooking & Nutrition Theatre) will be walk up and based on a first-come, first-served basis, so best to get there early to avoid disappointment.

If you would like to upgrade your experience to become a VIP or to have access to the festival both Saturday and Sunday you can do so through your Eventbrite account following the instructions here

Friday 28th February – Live Well London will play host to "Wellbeing Works" in the Main Stage and "Industry Talks" in the Knowledge Hub. General consumer visitors will still be able to enjoy amazing classes and sessions running across all the studios, The Retreat, Live Cooking & Nutrition Theatre and access to all the exhibiting brands to buy from, however please be aware that the content in the Knowledge Hub & Move It Main Stage will be focussed around industry and corporate content.

Wellbeing Works
A day of curated content and wellbeing experiences dedicated to helping businesses and their HR teams put workplace wellbeing firmly on the board agenda.
As companies are charged with prioritising employee wellbeing as much as profit, increasing productivity, happiness and retention, this is the place to be for HR leaders and their teams looking to integrate wellness into the business day-to-day to help attain that all-important lifestyle balance.
Different to other corporate wellbeing events, Live Well London gives those in charge of their employees wellbeing the chance to try techniques and sessions for themselves…to progress professionally and personally through experiencing the latest in the world of wellbeing. 

Industry Talks
A day dedicated to celebrating industry growth and innovation, exploring new trends and business opportunities, showcasing inspirational Founder stories and new brand success across the ever expanding wellness industry. Industry Talks brings together an exclusive trade audience across the food and drink, fitness, wellbeing, tech and travel markets with trade and consumer press to experience a day of curated content exploring how to step up a career in this booming industry now estimated to be worth $4.2tn globally.

Everyone is welcome to attend any day of the event, and any of the talks! Trade & Industry, HR, Corporate and Business Professionals are also welcome (and we recommend) that you attend Live Well London over the weekend to experience and learn how to take care of your own wellbeing.

Both printed and digital versions will be accepted on the door.  Please double check which day(s) you have bought tickets for before you travel to the event, as access will only be permitted for the day(s) purchased. 

If you have received a discount code from one of our partners then please use the 'Enter Promo Code' link, that is on the ticket selection page (before you go through to the checkout), where you will then be able to add your code. If you get through to the payment stage and the discount has still not been applied please do not submit your order and get in touch with us at [email protected]

For instructions on how to add a discount code to your ticket then please click here

Unfortunately we do not refund or are able to exchange tickets already purchased for the event. 

Transferring Tickets:

Sometimes, your plans can change – we get it.

Whilst we don’t offer refunds, you may transfer your ticket to a different date within the event; Live Well London – 28 Feb-1 Mar 2020.

You may only transfer your ticket to a ticket of the same value or to a higher value (you will be charged additionally), for example if you would like to upgrade a standard ticket to a VIP ticket or weekend ticket.

You may not transfer your ticket to a ticket of a lower value. Refunds will not be given.

To find out how to transfer your ticket please follow the Eventbrite instructions here 

Sometimes, your plans can change – we get it.

Whilst we don’t offer refunds, you may transfer your ticket to a different date within the event; Live Well London – 28 Feb-1 Mar 2020.

You may only transfer your ticket to a ticket of the same value or to a higher value (you will be charged additionally), for example if you would like to upgrade a standard ticket to a VIP ticket or weekend ticket.

You may not transfer your ticket to a ticket of a lower value. Refunds will not be given.

To find out how to transfer your ticket please follow the Eventbrite instructions here

Children are very welcome to attend Live Well London as it’s never too early to get interested in your wellbeing! All children must be accompanied at all times by an adult. Children under the age of 13 can enter the event free of charge.  There is a ticket charge of £10 for children aged 13-17.  Children are not permitted to join the fitness classes, but have access to workshops, talks and cooking demos.

There are no childcare facilities available at Live Well London, and children must be accompanied by an adult at all times.  Children are not permitted to join fitness classes, but have access to workshops, talks and cooking demo's.

No, we are delighted to include the cost of fitness sessions, studios and classes in the price of your ticket for Live Well London, you just need to book your space in advance to guarantee your space. 

You will be able to book up to 2 sessions (3 for VIP's) in the Boutique Studios in advance and we will always leave a small number of spaces free so if you miss your chance to book or it says it’s full online, please try on the day and tell the person managing the door that you would like to attend the next session. The rest of the sessions (Knowledge Hub, Retreat, MOVE IT Stage, Live Kitchen and Yoga & Pilates Studio) will be walk up and based on a first-come, first-served basis, so best to get there early to avoid disappointment.

Yes please!  Sessions for the Studios will be available to book online and to reserve your space in your sessions of choice in advance of the event (subject to availability). The Knowledge Hub, Retreat, Live Kitchen, Yoga & Pilates Studio and Move it Stage will be walk up only. You will be notified when the programme is available and you can start tailoring your visit.  All we ask is if you book a session, and then are not able to attend, you cancel your place as soon as possible so others can attend instead. Some sessions will have a very small amount of walk-up places.

We are sorry if you are unable to book onto a pre-bookable class. The classes are bookable on a first come first served basis and therefore may be full; however we do hold a select number of places for walk ups on the day! Please do note that even if you are unable to book onto any of the classes there is still so much to see and do at Live Well London, all completely free and included in your ticket. These include all sessions in the Knowledge Hub, Retreat, MOVE IT Stage, Yoga & Pilates Studio and Live Kitchen, with full details being made available once the programme is live. We advise arriving 10-15 mins before a session starts to ensure a space.

Please come dressed appropriately for the types of activities you will be doing during your visit.  Whether it is meditation and breathing, yoga or a full on HIIT class, please dress for your comfort.  Live Well London is welcome to all, so if you are coming to just listen, watch and learn from our experts in the Knowledge Hub or LIVE Kitchen, and explore the exhibitors taking part throughout the show, you are very welcome without your work out gear!

There will be no showers at the event, but there will be changing rooms.

There will be a cloakroom and a dedicated bag storage unit in each class/fitness studio for your belongings during the session.  Please note the organisers, partner studios and venue management cannot take responsibility for loss or theft.

It is your responsibility to look after any items you bring with you into the venue, the organisers and venue management cannot take responsibility for any loss or theft.

Live Well London will bring some of the best and latest in the world of food and nutrition to the show, especially in our dedicated Well Nourished area where you can taste, test and try the latest products, bites, snacks, drinks, smoothies, shots and much more.  Alongside our healthy eating catering to purchase, and complimentary water stations around the show – there will be plenty to keep you nourished during your visit.  Therefore, you will not be able to bring food to the event with you.

Some, if not most, traders will accept payment cards, but not all, so we recommend bringing some cash along too for your purchases.

Live Well London has full wheelchair access, and elevators to the Mezzanine level.  Should you require disabled access, please inform a member of the ticketing team, at the front entrance, who will be happy to direct you

28th February 2020 10am - 5pm

29th February 2020 9.30am - 6pm

1st March 2020 9.30am - 5pm

Old Billingsgate is in the heart of the City on the North bank of the River Thames, a striking historic building that is a remarkable part of London's heritage.  This Victorian Grade II listed building was once a world famous fish market, running up until 1982. The Grand Hall, was the market floor, and the basement of Old Billingsgate, was covered in 50 years of ice used to store the fishermen's catch. Given an industrial twist by architect Lord Richard Rogers, the building has undergone an amazing transformation, from the 19th century's largest fish market to now the home of Live Well London!

By tube & rail 

Nearest tube Station: Monument (0.2 miles) Travel directly to Monument by the District or Circle lines. Alternatively use the escalator from Bank (Northern, Waterloo & City lines and Docklands Light Railway).

Nearest Railway Stations:  Cannon Street, London Bridge & Fenchurch Street (all 0.3 miles) National Rail Enquiries: 08457 484 950

Eurostar: St Pancras International Station is the terminus for Eurostar rail services. From St Pancras International take the Northern Line to Bank. 

By river

Arrive at Old Billingsgate by boat: Get your River Taxi to Tower Millennium Pier. Old Billingsgate is a 5 minute walk away. Transport for London Information line: 0843 222 1234

By road

2 minute drive from London Bridge.

15 minutes from the West End.

25 minute drive from Junction 30, M25. 

Easy access from central London. 

Easy access to M25, M20, M2, A3, A12, A13, M1, A406 (North circular) and the Blackwall Tunnel.

Tower Hill Corporation of London Car and Coach Park

50 Lower Thames Street (opposite Sugar Quay)  London, EC3R 6DT Distance from Old Billingsgate 250m Number of Spaces: 110 and 16 coaches Maximum Height: 6ft 6 (1.98m) for cars  (coaches or cars only, but no commercial vehicles including vans) 24 hrs  Free motorcycle and pedal cycle parking areas

London Vintry Thames Exchange

NCP Bell Wharf Lane, off Upper Thames Street EC4R 3TB 0345 050 7080 Distance from Old Billingsgate: 0.4 miles Number of Spaces: 466    Maximum Height: 1.98m (cars only, no commercial vehicles)  24 hrs

Your security and safety during Live Well London is our priority. We work closely with the venue and local authorities to develop plans for our events.

Everyone attending Live Well London should be aware that the following are in place:

·         Customer Service staff may approach you to assist you outside, at entry or inside the event

·         Staff will clearly be able to be identified

Bag checks, hand held scanners and CCTV will be in operation

Official photographers and film crew will be taking photographs and recording and/or streaming videos at Live Well London. Each attendee authorises such photography and recording and permits the Organisers to use the attendee’s image, likeness and voice for archival and promotional purposes in any and all media, without liability, compensation or credit to the attendee.

As a visitor, you are able to record your own visit to the event, for your own personal use, but we ask you to respect the privacy of other visitors who may not want to be filmed. You will not be permitted to sell any photos or moving images for financial gain. Please do not bring large photography/video equipment to the event, it will not be permitted due to health and safety at the venue.

We’d love to introduce you to Live Well London.  Please get in touch with our PR Team at Emerge PR to arrange your visit, special press access and for any press enquiries: [email protected]